About the Role

As an Internal Account Manager, you will be responsible for managing a portfolio of existing client accounts, ensuring excellent customer service, idetifying opportunities for growth, and supporting the Key Account Managers. You will act as a key point of contact for clients, ensuring orders are processed smoothly and client needs are met.

The role combines client relationship management, sales support and account development within a fast-paced manufacturing environment.

Key Responsibilities

• Manage and maintain relationships with a portfolio of existing clients

• Act as the primary contact for client enquiries, orders and support

• Ensure high levels of customer satisfaction and service delivery

• Maintain regular contact with clients to understand their needs and requirements

• Identify opportunities to grow existing accounts

• Support the Key Account Managers in developing strategic accounts

• Monitor account performance and sales activity

• Process and manage client orders from enquiry through to delivery

• Liaise with production, planning and logistics teams to ensure on-time delivery

• Provide accurate updates to customers regarding order status

• Maintain accurate records within CRM and internal systems

About You

You will be:

• Experienced in a manufacturing, engineering or industrial sector

• Experienced in B2B sales

• Proactive and self-motivated

• Strong attention to detail

• Able to work well within a team environment

• Comfortable working in a fast-paced environment

Experience and Skills

• Strong relationship building and communication skills

• Excellent organisational and time management skills

• Commercial awareness and the ability to identify sales opportunities

• Good problem solving ability and customer-focused mindset

• Confident using CRM systems and Microsoft Office

What we offer you

• Competitive salary + benefits package

• Free onsite parking

• Supportive and collaborative working environment

• Non-corporate working environment

• Starting 23 days annual holiday (plus bank holidays) (increasing on length of service)

• Additional "Unibox" bank holiday on the last working day of the year before Christmas

• Christmas shut down

• Regular social events

• Employee Assistance Programme (EAP)

• Health cash plan for those everyday medical expenses (after passing probation)

• Referral bonus scheme for employees who successfully introduce a new starter (t&c's apply)

• Training opportunities for personal and professional development